Short-stay hosting takes a lot of communication and care, especially when things go wrong. Let Oasis Stay take care of your Airbnb guest communication 24 hours a day, 7 days a week
We never get to choose when problems arise, especially when it comes to your Airbnb property. That’s why having a guest communication service in place is so rewarding, allowing guests a line to call when needed, without you needing to worry about calls in the middle of the night.
Our team will handle guest needs, organise solutions for issues, and provide you with updates where required to ensure full transparency across both parties.
There are some things that a chatbot can’t solve, and when it comes time to get support as a guest, you want to know that there’s always someone you can call. At Oasis Stay, we have teams across Australia who know the area and know local specialists in case where maintenance or repairs need to be organised.
Nobody wants to feel like they’re being left to fend for themselves in the case that problems occur. Work with a team that can work with your guests on your behalf, and ensure that any questions can be answered when those answers are needed most.
Guest communication is so important when it comes to how someone feels about their experience.
By offering a communicative, clear, friendly Airbnb experience, you’re much more likely to get better reviews and returning guests.
There’s a lot that can happen while someone is staying at an Airbnb. From needing to ask questions about local services to requesting repairs on appliances or making complaints about construction noise, there is a lot that may need to be communicated to the Airbnb host.
If you’re looking for ways to improve your Airbnb service’s communication, there are a number of things that can be done:
Pay attention to any scheduled work or maintenance that may negatively impact a guest's stay, and schedule your Airbnb availability around them to avoid negative reviews.
Make sure that all of your appliances are in good working order regularly. With guests moving in and out of a property, breaks can happen, and the more maintenance you can stay on top of, the less likely you are to get calls about issues.
Keep your toiletries and linen well stocked, as an improperly stocked Airbnb is one of the biggest issues that Airbnb hosts hear about from guests.
At Oasis Stay, our team of Airbnb hosting specialists will take care of all of this. From refilling toiletries to cleaning the space and checking for damages, to even organising maintenance and repairs when necessary, our team is here to support you.
At Oasis Stay, we aren’t just an automated Airbnb management service that checks the boxes of service without standing out. Instead, our Airbnb management specialists are passionate and dedicated to showcasing the best of the best.
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