Guest Communication
Short-stay hosting takes a lot of communication and care, especially when things go wrong. Let Oasis Stay take care of your Airbnb guest communication 24 hours a day, 7 days a week
We never get to choose when problems arise, especially when it comes to your Airbnb property. That’s why having a guest communication service in place is so rewarding, allowing guests a line to call when needed, without you needing to worry about calls in the middle of the night.
Our team will handle guest needs, organise solutions for issues, and provide you with updates where required to ensure full transparency across both parties.
There are some things that a chatbot can’t solve, and when it comes time to get support as a guest, you want to know that there’s always someone you can call. At Oasis Stay, we have teams across Australia who know the area and know local specialists in case where maintenance or repairs need to be organised.
Nobody wants to feel like they’re being left to fend for themselves in the case that problems occur. Work with a team that can work with your guests on your behalf, and ensure that any questions can be answered when those answers are needed most.
Guest communication is so important when it comes to how someone feels about their experience.
By offering a communicative, clear, friendly Airbnb experience, you’re much more likely to get better reviews and returning guests.
There’s a lot that can happen while someone is staying at an Airbnb. From needing to ask questions about local services to requesting repairs on appliances or making complaints about construction noise, there is a lot that may need to be communicated to the Airbnb host.
If you’re looking for ways to improve your Airbnb service’s communication, there are a number of things that can be done:
Pay attention to any scheduled work or maintenance that may negatively impact a guest's stay, and schedule your Airbnb availability around them to avoid negative reviews.
Make sure that all of your appliances are in good working order regularly. With guests moving in and out of a property, breaks can happen, and the more maintenance you can stay on top of, the less likely you are to get calls about issues.
Keep your toiletries and linen well stocked, as an improperly stocked Airbnb is one of the biggest issues that Airbnb hosts hear about from guests.
Managed Airbnb hosting is the secret weapon of Australia’s Airbnb property market. After all, while Airbnb hosting is an fantastic way to earn money and get the most out of your property without the obligations that come with longer leases, it’s not easy work.
Airbnb property management can quickly become a full-time job by itself, with housekeeping, maintenance, furniture styling, guest check-ins, photography, review management, promotion, and more being required to ensure that your property is staying visible and viable.
At Oasis Stay, we aren’t just an automated Airbnb management service that checks the boxes of service without standing out. Instead, our Airbnb management specialists are passionate and dedicated to showcasing the best of the best, ensuring that your house or apartment stands up there with the best Airbnb properties in Australia.
We take care of everything, from Airbnb property staging to photography, guest queries, and much, much more, to ensure that you are getting the highest rental yield possible out of your property.
So, experience property management the Oasis Stay way today and start the journey towards better Airbnb hosting with one of Australia’s leading short-stay rental companies.
Keep your entire property spotless with little to no downtime between stays with regular cleaning & maintenance before and after your guests.
Get your home looking its absolute best for photography, stays and more with our professional home styling & furniture sourcing services.
Take the stress out of managing your property with a team of experienced, Australia-based management experts.
Whether it’s a broken bulb or the water turning off, you need to make sure your guests have someone to call, which is why we offer 24/7 customer support.
Going away for an extended period? Need your property to be managed for a little longer than usual? Oasis Stay is here to help with anything and everything you may need.
Your listing is the first thing potential guests will see, so we make sure it stands out from the crowd with highly-optimised listings across multiple short-stay rental platforms.
Achieving the highest rental yield from your property means being adaptive and proactive, which is why we dynamically adjust and optimise rental prices for your properties to ensure a greater return. We also consider public holidays, events, and spikes in demand for your area, so you can be sure that you’re getting the best returns all year round.
To ensure that your property is getting the reviews and guest reactions it deserves, our team handles the entire guest management process from start to finish. This includes guest bookings, payment collection, communication, guest management, customer service, information gathering and follow-ups.
After each stay, our Airbnb cleaning and maintenance team will make sure that your property is ready and prepared for its next guests. We will handle the entire process, including cleaning, toiletries, liners, laundry, bedding, and replenishing of supplies.
In the event that a fault is found with the property, either by our maintenance staff or a guest, our team will respond and provide any required services as soon as possible. We pride ourselves on our guest satisfaction, and no matter the time, our customer service team will do whatever is required to make sure your guests have a 5-star stay.
An Airbnb experience is only as good as its guests, and that’s why Oasis Stay prides itself on an extensive guest screening process to ensure the least risk to your property possible. We understand that rental yield is only half the picture and that keeping your property safe and protected is just as important as keeping a steady stream of guests.
Want to live in your rental property? With the Oasis Stay Owners Portal, booking time is free, flexible, and simple! That way, if you find yourself travelling to the suburb of your investment property, and need to make sure that your property will be available and guest-free, you have full control over that, with the knowledge that your property has been well taken care of in preparation for your arrival.
At Oasis Stay, our team of Airbnb hosting specialists will take care of all of this. From refilling toiletries to cleaning the space and checking for damages, to even organising maintenance and repairs when necessary, our team is here to support you.
