Day: 8 March 2020

Airbnb management Melbourne can be a lot of work, especially behind the scenes wherein you need to build your brand, grow it, reach out to clients, and manage their stay in addition to being completely professional at all times.

Here are 7 incredible yet practical tips that you can implement, as an Airbnb host in Melbourne, in order to stand out from other Melbourne Airbnb property managers:

1. Be detailed:

Pay close attention to detail. Only when you set right the detailed aspects of your home will your business start to skyrocket.  Your guests are not expecting any unpleasant surprises thrown their way. So, make sure you mention each aspect of your property in great detail so that your guests’ stay turns out to be nothing but pleasurable.

2. Be competitive:

Healthy competition is the key here. Sure, you may have the best services and the most beautiful and comfortable rental home, but with adequate positive reviews to back it up, potential clients may not take your business seriously.

Hence, make sure you always ask for feedback. In the case of positive feedback, dg deeper to know what precisely they liked while you can work on upgrading those services. A negative feedback definitely gives you more room to revamp your Melbourne Airbnb rental management skills for better customer experience in the future.

3. Be relevant:

Keep updating your services and postings regularly. You needn’t revamp your listings altogether but a few tweaks here and there will do the trick. Keep posting fresh pictures and keep your description trendy.

For instance, if there’s a popular show or an event happening nearby, you might want to mention it to the guest prior to booking so that you can hike your prices accordingly.

4. Be generous:

Sure, we understand you can’t be overly generous with every guest, but basics like shower gel, shampoo, and a spare toothbrush didn’t hurt anyone. While at it, some popular snacks and chocolates can be a good way to earn those brownie points!

5. Be financially apt:

It is important to be on the top of your game where financial and legal issues are concerned. Stay fully aware of the changing legalities regarding putting up your home on rent. Also, never hesitate to invest your money back into this business in order to gain much more returns sooner rather than later.

6. Be mindful:

Regardless of you renting your space just for the weekends or all year round, be mindful of your neighbors. Better still, keep them in the loop. In addition to that, make sure your guests are fully aware of the rules in your neighborhood pertaining to parking, loud music, and pets in the vicinity.

7. Be welcoming:

This is, perhaps, the biggest aspect that most Airbnb hosts don’t work upon. You need to make your guests feel wanted and welcome under all circumstances.

In order to do this, you can hand them a travel guide as soon as they land at your doorstep. This will include ways to access public transport, local eateries, shopping areas, and underrated areas in your city.

Also, you can include another booklet or guide which talks about your home in detail. Add a personal touch to it like a story that dates back to how and when the homeowner purchased the property and if there’s any sentimental value attached to it. Nothing establishes a bond stronger than an emotional connection.

While at it, include small details to go about your home in this guidebook as well, like running the faucet, radiators, and where to access the first-aid kit and so on.

Summing it up:

As a business owner, you need to stay consistent on these tips until your brand starts coming across as reliable and trustworthy to your clients. This may take anywhere between 6 months to a year to upgrade your Melbourne Airbnb property management, but the results are highly worth it!

Airbnb is one of the leading names in the vacation rental business promising its clients amazing, professional service. 12 years post its foundation, Airbnb continues to grow with steep figures every passing year.

However, not everyone knows about their humble beginnings when the company was still in its budding stage. Their future plans, numbers, and social work is far more interesting than what appears on the surface.

Here are 10 fun facts about Airbnb that will have you looking at them in a different light:

1. “Air” bnb:

The very first item to be rented by the founder Brian Chesky and his roommates was an air mattress on their living room floor. They did it as a desperate attempt to pay rent. The “air” in Airbnb is a tribute to their humble beginnings.

2. Standing out on breakfast:

Founded in 2008, the very first funding for Airbnb came from selling repackaged boxes of cereal ‘Obama O’s’ and ‘Cap’n McCain’s’ which was popular then due to the Presidential elections. It helped generate $30,000 by selling each box at $40.

3. Small in size, Big on experience:

A one-square meter water-proof construction house in Germany, one of the smallest houses and intended for one, was listed on Airbnb. It had a desk, a bed, and a chair.

It was one-euro-a-night rent on wheels and was the cheapest listing in Europe at the time. This inspired a young artist in Boston, Massachusetts to build a similar house which was a hit as well.

4. Variety of living spaces:

There is a huge variety of living spaces that Airbnb offers on rent which are not just limited to villas and apartments. Some of the other options include tree houses, igloos, lighthouses, castles, and yachts. Furnished caves and private islands are also not off the list!

5. The OG B&B on Airbnb:

Brian Chesky, the CEO of Airbnb, had his own property and the original Airbnb headquarters listed on the site as well up until 2015. The experience was said to be quite professional and hospitable in addition to Brian Chesky being very down-to-earth.

6. Proactive members of society:

Hurricane Sandy in 2012 inspired Airbnb to launch the emergency Disaster Response & Relief program. It works towards providing free shelter to people fallen prey to natural disasters as well as volunteers. As of 2018, it has aided about 100 evacuations centers over the world.

7. Skyrocketed bookings:

In 2008, the year of its launch, Airbnb ended up catering to 400 guests in total. 10 years later, its sales have rocketed with hosting more than 400 guests every 2 minutes! In other words, this company has seen an immense increase of 26,280,000%!

8. Spread across the globe:

Airbnb is present all across the world in almost all countries except a handful which consists of Iran, Sudan, Syria, and North Korea. That’s 95.97% of the world!

9. Future of Airbnb:

Although as of 2020, Airbnb isn’t a publicly shared company yet. However, it intends to do so in the next few years.

10. Story in the logo:

Airbnb’s logo is nothing but an upside-down heart. However, there’s more to it. The loop within the logo resembles a map pin indicative of their omnipresence. Officially known as Bélo, the Airbnb logo represents the idea of belonging for people, places, and love which is the core strength of the company.

Summing it up:

Airbnb is as promising as it can get. It boasts of immense professional service that is only upgrading with time and technology. It has achieved quite a spectacular growth as a company and serves as an excellent example of how to run a vacation rental business.

If you have endured the wrath of a displeased guest, you know how it feels. So how do you give them the million-dollar experience? How do you make them feel like they have had the experience of a lifetime? The solution may not be as complicated as you think.

We can all learn from what Airbnb did. Their catalog mostly includes homestays and lodgings, touted as “homes away from home.” The answer to your question lies behind the reason why Airbnb was so successful. It’s simple. They merged the originality and uniqueness of homestays with the predictability of proper management infrastructure.

Understanding the needs of your guests is crucial to provide them with a magical experience. Asking the questions – Who? Why? What? How? – can help you market and deliver the 5-star experience that they are looking for.

Let us look at how this can be done through the eyes of the Simpsons. If you are a fan of The Simpsons, this will be a delightful read!

Homer Simpson

The Homersons are habitual travelers, and they often look for simplicity and convenience. These kinds of guests want to feel at home, away from home. Enhance their experience by providing them with personalized suggestions.

Offer them tips on where they can find a good ol’ local meal. Make sure you know the local attractions, specifically bars and restaurants. Since the Homersons are usually aged around 35-56, it doesn’t hurt to provide complimentary amenities, like access to local entertainment channels or room service.

Mr. Burns

If the area you are in has some semblance to silicon valley, you might attract a lot of suits. These people have very little time on their hands to search for an excellent place to stay, so you can capitalize on it by providing predictability and reliability. A good experience can result in repeated bookings from both your guests and their business partners.

The suits type are generally tech-oriented, so make sure you tailor your experience to fit their needs. The comforts that can make or break their experience includes high-speed wifi, access to a telephone, around the clock dining experience, and easy fitness access. These people need to get things done fast. They are willing to pay more for a setting that promotes both productivity and rest. Resolve any issues they have immediately.

Lisa Simpson

These guests are looking for something to quest their cultural curiosities. Giving your hotel a touch of the local is a surefire way to heighten their experiences. Try pointing them in the direction of the local museum, an art gallery, or even the local brewery. They want a different experience from the monotony of a traditional hotel.

Have your meal plan filled with local delights, and offer them a lecture on the history of your area. This will give them a truly immersive and unique experience, making their stay that much more exciting and pleasurable.

Maggie Simpson

Some of the quests may have a “little” one with them. To provide them with the best hospitality, offer them a crib, and have a system in place for them to dispose of their diapers. Families with babies might be looking for a space that can provide them with security and peace of mind, while also trying to make their stay an enjoyable experience.

Offer them immediate assistance in case of an “accident,” if you know what I mean! Toys, a makeshift changing table, and food items tailored for the little tots can go a long way keeping your guests satisfied.

Marge Simpson

They are the hurry burry kind of people with a hectic life looking for some form of escapism. They want to forget the monotony of their lives, albeit for a short while. This is why they are looking for a luxurious, pampering experience. To satisfy these types of guests, offer them services like spa, massages, and fine dining. Make sure your customer service is top of the line. Offer them something extra, like a bottle of complimentary champagne when they check-in. Certain amenities, like bubble bath, clean and freshly scented bedsheets, room service, can provide them with a genuinely mesmerizing “me-time” experience.

Bart Simpson

The Bart Simpson type will go to great lengths to fulfill their adrenaline needs. You are sure to attract these thrill-seeking guests if you are close to destinations that appeal to them.

Point them in the direction of their “natural” habitat, like trekking locations, adventure parks, or mountain climbing. If your site does not provide the attractions that they seek, you need to be careful of accommodating them, as they can make your place into their adventure-land! Have a vetting process in place, and make multiple-night stays mandatory.

Summing it up:

Though this may be much more than what you may have bargained for, tweaking the services based on your guest’s preferences may make all the difference and could make your guest a proud and loyal member for life.

This could be the difference between life and death for people looking for something new and exciting, something different from the traditional and established hotel industry. The trick is to understand your guests so that you can provide them with the experience they are looking for. Ask for what they need before they come in, as this shows you as a thoughtful and warm host.